FAQs

1. ORDER

1.1 How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

1.2 How do I pay?

Banantees accepts Paypal as payment options.
• PayPal is the world’s trusted way to pay and get paid online. We accept Paypal payments, Visa, MasterCard via Paypal payment system.
• You can safely enter your credit card number via our secure server and purchase directly on banantees.com.

1.3 How long will it take to ship my order?

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

1.4 What should I do if I realize that I put an incorrect/incomplete address?

– We only change the shipping address before sending the parcel out.
– To change your shipping address, please contact Our Customer Service via email at support@banantees.com
• Title/Subject: Changing Address of Order #…
• Content: new correct shipping address confirmation.

1.5 Was my order shipped when I received my payment confirmation email?

When you made the payment, we will send you the order confirmation and the payment confirmation from PayPal. After receiving your order, we need 2-7 business days to prepare and print your order. When the package ships out, you will receive the tracking via email.

1.6 My tracking number isn't working.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

1.7 I need help with a late order.

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.

1.8 How do I change or cancel an order after it has been submitted?

Once you place an order, your order will immediately enter the queue for production. If you request cancellation within 2 hours, we will cancel your order for free. If you change order information(such as size, image, design, pattern) or cancel your order after 2 hours, and it is in production, we will charge a 20% fee for canceling or changing. Since each of our products is one-of-a-kind and made just for you, please double check your order info before order. If you have any questions, please send us an email (support@banantees.com)

1.9 What should I do if I received wrong/missing/faulty items?

If the product arrives defective, wrong, or missing we will arrange a reproduction and ship it out for free. Please send us an email (support@banantees.com) with your order number, picture and kindly explain the problem.
Please note that whatever size, color, and style If the incorrect size, color or size sent out to you, Banantees is not responsible for replacing these items.

1.10 PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

2. PRODUCT

2.1 I can’t find the product I need

You can use the search tool at the menu bar, type the keyword of the product. Or contact our Customer Service Team via email support@banantees.com for references.

3. SHIPING & DELIVERY

3.1 Was my order shipped when I received my payment confirmation email?

When you made the payment, we will send you the order confirmation and the payment confirmation from PayPal. After receiving your order, we need 2-7 business days to prepare and print your order. When the package ships out, you will receive the tracking via email.

3.2 Can I get expedited shipping?

At this time we don’t offer expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because all of our products are freshly made to order.

3.3 Why I have not received my order while I got delivery notification?

– When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact the local post office first to get the item.
– If you have not found the item after re-checking it all, please contact our Customer Support Team via email support@banantees.com to get best guidances.

3.4 Why does my tracking say “Not Found”?


Normally, you can expect a shipping update on your order after 1-2 business days on the shipping website. You can see real-time updates by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at support@banantees.com and we’ll investigate and notify you of the latest information.

3.5 When will my order be shipped out/ I receive my tracking number?


• Please refer to the shipping policy in order to get our production timeframe. Your order will be shipped out right after production.
• After your order has been prepared for the shipping process, you will receive a notification of shipment which is included the tracking number.

3.6 What is the status of my order?


You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact our Customer Support Team via email support@banantees.com to ask about your order status if you didn’t receive the confirmation from us.

3.7 How can I change my shipping address?

– We only change the shipping address before sending the parcel out.
– To change your shipping address, please contact Our Customer Service via email at support@banantees.com
• Title/Subject: Changing Address of Order #…
• Content: new correct shipping address confirmation.

3.8 Do you offer free shipping?


Yes, we do! We offer free standard shipping for all orders over $75. But you have to input this coupon to enable the free shipping method. Code: FREESHIP75

3.9 How long will it take for my package to be delivered once shipped?

Your item(s) is what matters when it comes to how long the shipping will take. We will ships out the product from our suppliers in many countries, please refer to the link attached for more detailed information.

For more information about shipping time here 

3.10 Do you ship to my country?

We currently offer worldwide shipping. Feel free to contact us at support@banantees.com with questions relating to shipping to specific destinations.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.